Please email all artwork and purchase orders to firstname.lastname@example.org
We will send you a link our order form via email.
We accept Visa, MasterCard and cheques. We do not accept American express.
Many products are available with a less than minimum extra charge. "Less than minimum cannot be less than half of the first column quantity" for less than minimum add $60(g).
Please note - not all products are available for less than minimum. Please check our catalogue or website for details.
We are a "green" company and as such, all invoices are emailed and NOT mailed.
11 mil magnets are not designed to hold paper up. 11 mill magnets are a biodegradable, low cost, lightweight magnet alternative to our 20 and 30 mil magnets.
We currently produce a herb paper, with a mix of herb seeds in it. This mix includes the following seeds: Parsley, chives, and basil Our wildflower seed paper includes a hardy and diverse mix of annual and perennial wildflower seeds: Five Spot, Candytuft, Baby Blue Eyes, Wallflower, Flax, Zinnia, Pinks, Poppy, Snapdragon, Tall Spurred, 'Northern Lights', Catchfly, Daisy (English), Daisy (Glorios), Black-Eyed Susan
For quantities shown in the catalogues or our web site we require 7-10 working days from artwork proof approval. For larger quantities please check with you customer service representative and discuss your requirements.
It is always best to call your customer service representative and discuss your requirements. Jay-Line will always do our best to accommodate rush services, however if we are particularly busy in a department we may require a RUSH SERVICE fee to cover overtime expenses to produce your order.
We request that unimprinted items be given two to three business days to process. All unimprinted items require a waiver to be signed. All sales are final.
Whenever possible we try to produce exact quantities. This is not always possible and for that reason all orders are subject to a 5% over or under run.
We do typeset. Depending on the amount to be typeset, there is a fee associated. Please contact us for details.
Bleed is term that refers the part of the artwork that goes beyond the edge of the printed sheet. Often times paper is trimmed after printing to ensure the ink runs fully to the edge and does not stop short of it.
Furthermore, text that does not bleed must be placed within a specified distance from the trimmed edge of the page. This is most commonly referred as the "type safety" area. Text placed within this margin may cause any variation in printing to appear different then what was originally intended. In addition, text too close to the edge of the page may be compromised. Type safety areas vary depending on the product.
Designs, such as logos and advertisements, frequently include text. Most vector-editing programs, such as Corel Draw and Adobe Illustrator, provide a way to convert fonts into editable vectors, called curves or outlines. You must convert fonts to curves on your artwork before sending it to us.
See artwork requirements for full details. We require all images to be 300 d.p.i. Images that are less than 300 d.p.i. will reproduce very "pixillated" and broken up or "fuzzy".
Images taken from websites cannot be used for printing. Although they will look good on your computer monitor (your monitor is only capable of displaying 72 d.p.i.), this is not good enough for printing.
Pantone colours are a universal colour system used in the printing industry. Many of our products are available to be printed with spot Pantone colours. You should always check our catalogue or web site for details, we always indicate if Pantone colours are available. Sometimes only certain Pantone colours are stocked on particular products. Additional Pantone colour may be available at an extra charge.
Many of our products are printed on Digital Printing equipment in which case Pantone colour are converted to 4 colour process (CMYK) equivalents. Most colours convert well however some colours: oranges, some blues, lime greens, bright colours, very light colours and greys will not always convert well. Metallic and fluorescent colours cannot be converted. Pantone colour match is not available on most digital printed products. Please check the catalogue or web site to see if Pantone colours are available on a particular product. Please note on Digital printed products that have Pantone colour matches available there is an additional charge of $72(g) per colour, and yes if you require black and another Pantone colour to be printed - black is considered a colour.
It is always best to refer to a Pantone Solid to Process colour imaging guide to check your colour conversions. Pantone Solid to Process imaging guides are available through the PPPC at Member reduced prices.
Fax or email the changes required. A new proof will need to be sent. A fee of $15.00 applies to each additional proof required.
Pad print inks are not very opaque, therefore when printing a colour like red on a black item some of the black will show through the red ink and the red will look "muddy" in colour. Coloured inks are best used on white pad printed items. We recommend printing white or black on coloured items. Silver or Gold metallic inks also work will, however there is an extra ink charge of $28(g).
Sometimes artwork is provided at a much larger size than we require and may look fine at that size. When the artwork is reduced to the size that it will print on a product many of the fine details will fill in at the smaller size and will not be able to be reproduced with a particular imprint method.
Also artwork that is used for digital or offset printing is not always suitable for pad printing or silkscreen printing. Some of our products like our Gripper Jar openers have a very textured surface and cannot be printed with very fine detail or small type styles. Jay-Line will always advise you if we have concerns about your artwork.
When shipping to the USA, we use UPS. In addition to your regular shipping costs, there are brokerage fees that are applicable when shipping into the States. These fees are payable by the receiver of the shipment:
|Order Amount||Brokerage Fee|
|Up to $200||No charge|
|$201.00 – $1250.00||$25.00 U.S. plus 2%|
|$1251- $2,000||$36.00 U.S. plus 2%|
|Over $2000||Add $1.50 per $1000 U.S. to above plus 2%|
Or we can send the order Free Domicile. In this case, all duties, taxes and brokerage fees will be billed to us, your supplier. In turn, you will receive a second invoice from us, apart from your initial product and shipping invoice, for said duties, taxes and brokerage fees. Please be aware that this secondary invoice may take up to several months before it is processed, as we have to wait to receive the information and charges from Customs.
All orders to the USA are shipped fully insured. Orders shipped within Canada are insured at the request of our client. If you wish to have your order insured please indicate so on the sales order confirmation.
In order to ship an order on a skid, a loading dock with a forklift is required. If the skid has to lowered, tailgate charges apply. If the skid has to be broken down in any way extra labour is needed, prior arrangements must be made and extra charges will apply. Please note that we do not ship to conference centres.